A
Party Member in Motorola (11/04/2002)
Zhang Xiue, the head of the Party Branch at Motorola (China) Electronics
Ltd. was born in 1966. In 1985 she joined the Communist Party of China
while a college student at Hefei University of Technology in east
China's Anhui Province. In 1994 she went to work at Motorola (China)
Electronics Ltd. Here is Zhang's account of her life as a Party Member
in Motorola.
"A new chapter of my life opened when I came to Motorola.
The company had just set up a Party Branch and I was elected secretary.
Some people questioned the point of being a Party Secretary in a
foreign-owned enterprise. However I weighed up the post in my heart
and reflected that a Party Member no matter where, or at what level,
has different responsibilities to those of a non Party member. I
realized that I should carry over the high ideals of a Party member
into my daily work. It would be my privilege to help the many Party
members and other employees at the company's grass roots to contribute
to the interests of the company, the fulfillment of Party policies
and China's modernization.
"In 1996 I was appointed to head the company's quality control
department. As both a Party member and a middle-level Chinese administrator
I set myself the goal to always watch out for product quality and
customer interests.
"For example, in 2000 a problem was detected in a final quality
test. This could have been easily put right however I was more interested
in the cause than the symptom and insisted on an investigation.
The engineers and technicians probed into the anomaly until at last
they found the root cause of the problem. Thus we were able to assure
the quality of future production runs of this product and earn the
satisfaction of our customers.
"Product quality is the lifeblood of an enterprise like Motorola.
Last year, when reviewing some customer feedback I suddenly realized
that we might have a potential defect in one of our products.
"A check on the data showed that the problem would likely
occur only very occasionally. However when I reported the matter
to our engineers they discontinued the use of the material which
was giving rise to the defect. Once again both our own brand name
and the interests of our customers were safeguarded.
"There is so much more to work in a quality function than
just inspecting the finished products. I once went to Singapore
along with an engineer to resolve a persistent quality problem in
a keyboard. We felt we needed to discuss the problem directly with
the supplier.
"In Singapore we visited the supplier's workshops. We not
only pointed out the problem to the staff there but also showed
them how to solve it. We were not satisfied until we were able to
spot-check a new batch after the improvements had been made. They
were all up to standard. Our trip had protected the quality of our
products and there was a drastic reduction in the number of keyboards
returned as unsatisfactory by our customers.
"The workers on the production line in Singapore told us,
'You are the first customers that we have ever met face to face
on the production line.' A member of staff with the supplier said,
'You have our admiration.' And what was really unforgettable for
us is that he actually sent us gifts and Christmas greetings at
the end of that year.
"As a middle manager I'm always looking for improvements,
which would be in the interests of the company. For instance I was
involved in introducing a new way of working based on the experience
of some of the German and American manufacturers. Following a preliminary
feasibility study and then a trial run in collaboration with other
departments, we set up a dedicated area for final quality checking.
Each production line terminates here and is monitored by a quality
inspector responsible for that line. Our aim was to optimize the
use of the equipment currently available so reducing waste and generating
cost savings. The initiative returned savings of 20 percent in human
resources and US$320,000 in equipment. It won Motorola's TFE (Team
For Excellence) award, which is the top honor in its class.
"Over the past six years, I've also been busy with many Party
activities. I have been active in strengthening ideological education
for Party members. My input has also included the necessary routine
work of collecting Party membership dues, recruiting new Party members
and upgrading probationary members to full membership.
"Meantime the Branch has recruited four new Party members
who have now been granted full membership. Five more activists are
going through the membership procedures and applications, and further
20 activists are under consideration.
"So far we have had 25 Party members who have gained recognition
as "Outstanding Party Member in Enterprises in the Tianjin
Economic and Technological Development Area". Two further Party
members have been honored as "Outstanding Party Member of the
Area."
"Party members have played a key role at the R&D Department
and on the production lines here in the American-owned Motorola
(China) Electronics Ltd. In addition, in the Personal Communications
Department, 13 out of the 127 Party members in the department have
held managerial posts."
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